Reference

Privacy Policy for Your tokyo404 Account

tokyo404 Privacy Policy explains how we handle the details needed for account access, wallet checks and a smoother mobile session in Indonesia.

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tokyo404 Privacy Policy for Your tokyo404 Account
HELP WITH REQUESTS

Where to Send a Privacy Request

You can ask us about your personal data without guessing which team to contact. Use the account help route and state that your request concerns the Privacy Policy; including your registered phone…

Account data request Ask for the data connected with your tokyo404 account, including the phone number record, verification status and recent sign-in details. We first check account ownership, then explain which records can be supplied, corrected or withheld under the rules that apply to your request.
Wallet reference check If your Privacy Policy question involves DANA, OVO, GoPay or QRIS, send the transaction reference and payment date through the account help route. We use those details to find status records while avoiding requests for your wallet PIN, password or full private credential.
Access or deletion request Tell us whether you want a copy, correction or deletion assessment. We may retain limited records where a security, dispute or legal requirement applies, and we will explain the reason instead of silently removing a record connected to an open account matter.
SECURITY PRACTICE

Account Security, Cookies and Retention

Privacy Policy choices work alongside the account steps you already use. We record sign-in events and device signals to help protect access, while cookies can keep a session connected to the right…

Phone verification

Before account access is completed, we use your phone verification result to connect the request with your account. This step helps us answer a data request safely and reduces the chance that another person receives account details after entering an incorrect number.

Device signals

A browser or mobile device can send sign-in time, language, screen and security signals. We use these details to recognise session changes, investigate unusual access and keep the Privacy Policy request attached to the correct account, not to build a separate identity profile.

Cookie controls

Cookies may support login continuity, page settings and security checks. You can clear or restrict them through your browser controls, although some account pages may then ask you to sign in again or repeat a verification step before showing private records.

Payment references

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we keep references that help match a cashier event with its status. We do not ask us to store your wallet PIN, and we use the reference for reconciliation and account support.

Retention decisions

We keep information only for the operational, security or legal purpose described in the Privacy Policy. When that purpose ends, records are deleted, anonymised or placed beyond routine use, subject to an unresolved dispute, account check or requirement under local law.

Policy changes

If our data practice changes, we update this Privacy Policy and identify the affected section in the policy area. You should check the page before opening a new account or changing wallet details, especially when access depends on local law or where local law permits.

Privacy Policy Questions for tokyo404

These Privacy Policy answers cover the questions we expect before you open an account or connect a local wallet. We keep each answer tied to an account step, device setting or payment reference so you know what to do next. If your situation is different, send the request through account help and include only the details needed to locate your record.

The tokyo404 Privacy Policy covers account details, phone verification, sign-in records, device signals, cookies, payment references and request handling. It explains why we use each category, how retention works and how you can ask for access, correction or a deletion assessment.

No. For DANA, OVO, GoPay and QRIS, we use transaction references and status information needed to match your account activity. We do not need your wallet password or PIN. Never send those credentials when asking us to check a receipt.

Use the account help route and write that you are making a Privacy Policy data request. Include your registered phone number, but not your password. We verify account ownership, locate the relevant records and explain the format and timing available for your request.

Yes, you can request a correction when your account details are inaccurate or incomplete. Send the requested change through account help and describe the correct value. We may ask for phone verification or another account check before updating the record.

You can ask for a deletion assessment under the Privacy Policy. We review the request against account security, unresolved payment questions and applicable retention duties. Some records may remain for a stated reason, and we will explain that reason rather than remove them without review.

Cookies can keep a mobile or desktop session connected, remember a setting and support security checks. You can clear or restrict them in your browser. After doing so, you may need to sign in again or repeat phone verification before private account pages open.

Yes. Account access and any related eligibility depends on local law. Our Privacy Policy applies where local law permits, but a local rule may affect which request we can complete, how long a record remains or what account step we must perform first.

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